Protection of Personal Information (POPIA) Privacy Notice
Last Updated: October 2026
Introduction
Taylor Made Solutions (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Notice explains how we collect, use, store, protect, and share your personal information when you interact with our website, services, or communicate with us.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Notice.
1. Information We Collect
We may collect the following personal information:
Information You Provide Directly
- Full name
- Email address
- Telephone or mobile number
- Company name
- Job title
- Physical or business address
- Information submitted through contact forms
- Information provided during consultations, meetings, or enquiries
- Any other information voluntarily provided by you
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Device information
- Website usage information
- Cookies and tracking data
2. Purpose of Processing Personal Information
We collect and process personal information for legitimate business purposes, including:
- Responding to enquiries and support requests
- Scheduling consultations and meetings
- Providing business consulting services
- Delivering Microsoft 365, Power Platform, reporting, automation and process improvement solutions
- Preparing proposals and quotations
- Managing client relationships
- Providing ongoing support and professional services
- Improving our website, services, and customer experience
- Complying with legal, regulatory, and contractual obligations
We will only process personal information for purposes that are lawful, reasonable, and relevant to our business activities.
3. Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds:
- Your consent
• Performance of a contract - Compliance with legal obligations
- Legitimate business interests, provided your rights and freedoms are not adversely affected
4. Cookies and Consent Management
Our website uses cookies and similar technologies to enhance functionality, improve user experience, analyse website traffic, and support website features.
We use Cookie Admin Pro to manage cookie consent and preferences. Visitors are given the ability to accept, reject, or customise non-essential cookies when visiting our website.
Cookies may be used for:
- Website functionality and performance
- Analytics and website usage reporting
- Security and fraud prevention
- Remembering visitor preferences
- Marketing and advertising purposes (where applicable)
You may update your cookie preferences at any time using the cookie settings available on our website.
Please note that disabling certain cookies may affect the functionality and performance of some areas of the website.
5. Sharing of Personal Information
We do not sell, rent, or trade personal information.
We may share personal information with trusted third-party service providers where reasonably necessary for business operations, including:
- Microsoft 365 and related Microsoft services
- Microsoft Bookings
- Website hosting providers
- Email service providers
- Website management and security providers
- Professional advisers such as legal, accounting, or compliance consultants
All third-party service providers are required to maintain appropriate security measures and process personal information only for authorised purposes.
6. Website Forms and Booking Systems
When you submit information through our website contact forms, booking forms, consultation requests, or other online forms, we collect only the information necessary to respond to your enquiry and provide our services.
Information submitted through our website may be processed using trusted third-party platforms, including:
- Microsoft 365
- Microsoft Bookings
- Website hosting providers
- Communication and business productivity platforms
We take reasonable steps to ensure that all providers handling personal information maintain appropriate security and privacy standards.
7. Cross-Border Transfers
Some of the technology platforms and service providers we use may store or process personal information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that the receiving party provides a level of protection consistent with the requirements of POPIA.
8. Information Security
We are committed to protecting personal information and implementing reasonable technical and organisational safeguards against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include:
- Secure Microsoft 365 environments
- Password-protected systems
- Access controls and permissions
- Firewall and security monitoring
- Data backup procedures
- Staff confidentiality obligations
While every reasonable effort is made to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Retention of Personal Information
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
When personal information is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.
10. Your Rights
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Object to the processing of personal information
- Withdraw consent where processing is based on consent
- Request restrictions on certain processing activities
- Lodge a complaint with the Information Regulator
Requests may be submitted using the contact details provided below.
11. Direct Marketing
We will only send marketing communications where:
- You have requested information from us;
- You are an existing client and the communication relates to similar services;
- You have opted in to receive marketing communications; or
- We are otherwise permitted to do so under applicable law.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
12. Contact Details
For any questions regarding this Privacy Notice or to exercise your rights relating to personal information, please contact:
Taylor Made Solutions
Email: info@taylormadesolutions.co.za
Website: https://www.taylormadesolutions.co.za
13. Information Regulator
If you believe your personal information has not been processed in accordance with applicable privacy laws, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
14. Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in legislation, technology, business operations, or data processing practices.
The latest version will always be available on our website together with the effective date of the policy.
We encourage visitors to review this Privacy Notice regularly to stay informed about how personal information is protected.
